Policy Administration Officer

OneDegree is a new generation of InsurTech that reimagining the industry with design and digital innovation. We are currently offering Pet, Fire, Critical Illness and Home Insurance and expected to provide wider coverage to the general public in the coming year.

Want to join us and make a change? We are looking for a Policy Administration Officer who acts as the gatekeeper of our day-to-day policy administrative activities.

If you are detail-minded and self-motivated, come and join our team!

What you will be doing:

• Manage the day to day policy administrative activities
• Handle and follow up inquiries from internal and external customer and outsourcing teams regarding policy issuance, subscription payment status, and change of particulars
• Verify data from various daily and monthly reports to ensure data accuracy
• Ensure all tasks are done within the turnaround time and follow the policy administration procedures
• Take minutes for the monthly department meeting
• Assist in ad hoc UATs and assignments
• Build and scale a new team that owns the customer experience and works to exceed their expectations
• Provide support to other teams, incl...