Principal Strategist

What you get to do in this role:

Customer Advisory

• Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
• Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
• Document and present insights and recommended solutions to meet customer goals
• Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
• Communicate and advise in 1:1 and 1: many environments

Sales and Customer Success Advisory

• Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
• Provide expertise to help assess and prioritize accounts and strategies
• Provide full lifecycle business outcome and value realization advice

Thought leadership

• Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
• Improve current methods and frameworks
• Work with and enable the ServiceNow teams on a business consulting approach to sales

Requirements

To be successful in this role you have:

• Must be fluent in Japanese and English
• Must be already authorized to work in Japan
• 10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
• Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
• Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
• Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience
• Experience with public speaking, meeting facilitation and white boarding
• Deep customer connects in regions
• High level of executive presence with a humble demeanor
• Analytical and financial experience
• Enjoyment working in a collaborative environment
• Ability to travel up to 40% of the time