Technical Support Engineer Intern

As a Technical Support Engineer at Lunaphore, you will have a unique opportunity to explore and contribute to various aspects of customer support within our dynamic team. The internship involves exposure to most departments of the company with a focus on all Customer Support roles including Field Application Specialist, Field Service Engineer, and Technical Support Specialist. After a few weeks of training and shadowing you will be involved in remote and on-field support for pre-sales and post-sales activities.

Through this internship you will:

• Learn about the spatial biology field and how companies in this field are organized
• Gain an understanding of different applications available on Lunaphore devices and competition.
• Travel inside and potentially outside of Europe with the field team
• Run basic staining assays on the setup for testing protocols (training is provided)
• Assist in training and supporting customers in operating setups, and implementing assays
• Gain insights into the installation, maintenance, and user training for Lunaphore devices
• Understand technical aspects of the product thoroughly on the software and hardware side
• Gain insights in Technical Support organization and first line customer support
• Collaborate with the support, product management and technical team to understand and improve product features

Responsibilities:

• Provide remote technical support for customers using Lunaphore's spatial biology solutions
• Troubleshoot, document and solve hardware, software and application issues
• Create and maintain technical documentation, including FAQs and troubleshooting guides
• Conduct virtual training sessions for customers on the setup, operation, and troubleshooting of our spatial biology solutions

Requirements

• Currently pursuing or already in possession of a Bachelor's or Master's degree in Biology, Life Sciences, Bio-engineering, or a related field
• Strong interest in spatial biology and/or a passion for customer support
• Troubleshooting, root cause analysis experience
• Ability to work collaboratively in a dynamic and fast-paced environment
• Excellent communication skills, both oral and written
• Fluency in oral and written English is a must, an additional language skill is desirable

Nice to have qualifications:

• Experience with life sciences research/diagnostics and medical devices
• Experience in IT helpdesk support for software and hardware
• Knowledge about Mechanical engineering, Bioengineering, electrical engineering, microscopy optics, histology, immunoassays
• Hands-on experience with basic laboratory techniques