Implementation & Training Manager

Location/Travel: MUST RESIDE IN CT OR BE OPEN TO RELOCATE, up to 70% in market travel required

The Implementation & Training Manager is a key member of the Implementation team. This individual contributor role oversees and drives Privia’s process in launching top doctors into our high performance network. The Implementation Manager is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.

Primary Job Duties:

• Partner with and launch providers into Privia Medical Group
• Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform
• Set practices up for long-term success with cost savings and population health strategies
• Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Revenue Cycle, and Credentialing teams leveraging Project Management tools and processes
• Train physicians, providers, and office staff on Privia’s processes, and technologies, and EHR system
• Manage a detailed project plan and communicate status to the client and Privia management team
• Manage multiple projects at once
• Identify and assist with market based and national projects to improve workflows and operations for our care centers and internal teams
• Help expand key strategic business units as needed (i.e., ancillaries, other Privia Service Lines, etc)
• Manage change and client expectations effectively
• Establish aggressive timelines and confront critical-path items and deadlines
• Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands
• Serve as a mentor on the Implementation team

Requirements

• Bachelor's degree preferred
• 3+ years experience with practice management or EHR implementation and training
• Technical project management in a healthcare setting is preferred
• Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes
• Experience with change management strategies & tactics
• Experience with project management tools
• Knowledgeable about extended medical terminology
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Excellent communication and client facing skills
• Ability to work in a very fast-paced and changing work environment
• Extensive project coordination experience
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Problem solving skills with a proven track record
• Collaborative, customer-focused and able to create visible value
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent organizational skills
• Technical aptitude
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.

The salary range for this role is $75,000 to $85,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.