Field Application Engineer

Position Summary

In this position, you will be responsible for customer technical support for on-going projects. You will be working with Samsung Processors & Companion devices for Automotive Business which are leaders in the Automotive industry. We are looking for an individual with excellent communication skills, as this position will have direct contact with customers.

Role and Responsibilities

• Conduct technical meetings with customers in order to promote new products and address technical issues
• Conduct technical meetings with customers along with customers' Way of Working
• Deliver product roadmaps, features, and value propositions to customers
• Track projects and anticipate customer's requests
• Identify and communicate current and future customer needs and customers technical requirements
• Drive development and quality teams to fulfil customers' requirements
• Provide technical supports throughout the product lifecycle from promotion phase to the end of production
• Responsible for testing, debugging, delivering, guiding, documenting on SW deliverables
• Software deliverables are device drivers or libraries in bootloader, Hypervisor, QNX, Linux, Android, and mostly in C programming language
• Technical support can be remote support or on-site support at customers' locations
• Work closely with other HW/SW FAEs, with marketing team and with engineering team from all over the world in resolving customer issues
• Conduct training of sales and marketing employees (product; technology; process; packaging; systems)

Skills and Qualifications

• Master of Science degree or equivalent in electronics, physics or related areas
• 5 to 10 years of technical experience in semiconductor. Ideally in SoC SW development or SoC customer supports
• Experience in embedded system, C language, device driver or middleware in Linux/Android
• Experience with Automotive Hardware and board bring up activity
• Experience in Bootloader, QNX, Yocto, C++, Python and Java is a strong plus
• Experience in Agile process, DevOps, CI/CD is a strong plus
• Self-starter with ability to work under minimum supervision
• Assertive, determined, flexible and creative personality
• Strong customer orientation
• Ability to work in a multi-cultural environment
• Persuasive and professional presentation skills
• Very good communication skills and ability to negotiate at all levels
• Very good written and spoken English – additional languages are a plus
• Experience in Automotive Semiconductor business is a strong plus

What We Offer

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

• Compensation: attractive salary and performance bonus
• Free breakfasts and subsidized lunches in our Munich office
• Flexible working hours/ telecommuting opportunity
• Health & wellbeing: wellness program, e.g. gym subscription
• Quarterly team events and various team activities

About us

Samsung Semiconductor Europe operates offices all over Europe, Middle East & Africa and handles the marketing and sales activities of Samsung Electronics' Device Solutions business including Memory, System LSI, Foundry, LED and Display for various applications including servers, data centers, mobile, industrial and automotive. Together, we drive innovation, foster a dynamic work environment, and empower our multi-cultural and diverse talents to excel in their roles, promoting an environment where creativity and collaboration thrive. We take immense pride in our commitment to excellence, making a difference in the lives of people through technological innovation and state-of-the-art products that shape the world around us.

Equal Opportunity Employment Policy

Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin or political affiliation. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

Dear Applicant,

_Compliance is one of our top priorities. Therefore, please note that you must not disclose any trade secrets or any other confidential information, which you are aware of from your current or previous employers, during the application procedure. Thank you for your understanding and compliance!

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