Senior Customer Care Specialist

What will you take care of ?

This position is primarily responsible for the direct contact with Export and Domestic Customers OE and Aftermarket, Order entry & dispatch of goods. Cooperation & support to the Sales people, Account Managers & After Sales Technical Assistance.

in particular you will be responsable to:

• Responsible to handle customer orders, check prices, confirm delivery dates, parts, equipment compositions, follow requests, inquiries, correspondence, quotes and the general sales admin work including filing.
• SAP data entry & maintenance
• CRM utilization
• Coordination of shipments of repairs and warranty replacements. Issuance of RMA (return authorizations).
• General support and cooperation with sales people and other departments (LOG-PUR-FIN)
• Assure that daily & monthly sales are reached, following payments from customers in time & that goods are collected before deadline (month end), contact with forwarding agents.
• Respect of Compliance rules & preparation of authorization forms for creation of new customers, change of payment terms. Submission for approvals.
• Dealing of customer issues via telephone/fax/e-mail with a promptly timeframe to ensure full customer satisfaction.
• Execution of launches through SAP (or similar) to the different account networks according to the local NSC decisions.

Requirements

What distinguishes you?

• Knowledge of the following languages is required:
  Full professional proficiency in English (min. C1)
  Professional knowledge of French (min. B1)
• Educated to degree level, preferably Commercial, export acknowledge
• Customer Service/Care work background (min 4 years)
• Friendly & comprehensive approach to customers
• Strong communication skills – written and oral
• Ability to multi-task and prioritise
• Ability to meet results on time, working on deadlines
• Ability to work in a team-oriented environment, stress resistant
• Excellent computer experience: Microsoft Word, Excel, Power Point and SAP (or similar)