Senior
London, 🇬🇧 United Kingdom
IT Support
Customer success & support
- To develop and maintain a comprehensive internal database of customer information to drive efficiency & consistency
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience
- Respond quickly and accurately to a large volume of customer inquiries
- Respond to customer feedback on a daily basis, generating reports so that the company can improve the overall quality of service
- Define and track KPIs including response time & resolution time
Requirements
- 5 years of related experience required
- Proven Experience in a leadership role within a customer operations or customer service environment
- Strong leadership and management skills with the ability to effectively lead and inspire team
- Excellent knowledge of customer service tools and technologies
- Strong attention to detail and problem-solving skills with the
Digital Waffle
Digital Waffle is a leading tech & digital recruitment agency dedicated to finding and matching the best digital talent with growing businesses across the UK and Europe.
Recruitment
Technology
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🇬🇧 United Kingdom
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