Customer Experience Executive

ABOUT THE ROLE

To work as part of the Customer Experience Team and provide a first-class experience for our customers, including identified ‘key accounts’

RESPONSIBILITIES

• Ensuring customer satisfaction
• Understanding the NIQ Brandbank service in detail and being able to sell this effectively through the identification of benefits that are pertinent to the particular customer in line with NIQ Brandbank business strategy
• Understanding and investigating the customer's objectives and assessing areas where Brandbank are able to increase their offering and therefore maximize potential revenue or do more to add value to the service
• Developing key customer processes in line with Brandbank growth and ensuring customer satisfaction
• Working with the customer to create professional bespoke reporting services according to our corporate identity guidelines
• Consistently achieving and overachieving against service level agreements of same-day response
• Realizing new opportunities and driving them through with the relevant customer contacts and teams internally
• Developing and maintaining excellent relationships with contacts at all levels within our customer base
• Working closely with AM’s/ KAM’s to achieve key account objectives
• Project Management
• Account Management to drive in Customer Relations as required

ABOUT YOU

Professionally presented and articulate the ideal candidate should be a confident communicator at all levels. Previous experience in building customer relationships is essential and preferably within a B2B environment.

REQUIREMENTS

• 1-3 years of professional experience in Customer facing role
• Highly organized and logical approach
• Fluent Hungarian and good English skills
• Personable with drive and determination to over-deliver
• Decisive and able to work on your own initiative or within a team
• Adaptable and enthusiastic
• Excellent communication skills- written, verbal, presenting
• Working knowledge of Word, Excel, Internet Explorer and Outlook required
• Good time management and ability to prioritize
• Enthusiastic and hardworking with a high level of a team spirit
• A mature attitude with good attention to detail, this person needs to be able to juggle a number of different resources to offer the highest level of customer service at all