Customer Success Manager

Introduction:

Open Telekom Cloud (OTC) is one of the top performing and fastest growing OpenStack based public cloud providers on the European market. We deliver high quality cloud based solutions with focus on felxibility, security and sustainability.

We are searching for a Customer Success Manager (CSM) in our customer facing organization in order to support our goal in building and maintaining strong customer relationships.

Our Customer Success Managers understand the customers’ needs and help them to reach an optimized usage of our cloud services.

CSM supports opportunities and projects which contribute significantly to the revenue of Open Telekom Cloud.

Their strength is to combine product expert know how with business experience and customer care in specific opportunities and projects.

They act in the area of business development and facilitate current and future business requirements to optimize the clients processes and create a value by using Open Telekom Cloud.

A CSM has strong focus on customer centricity and is responsible for maintaining strong customer relationships, overseeing business and customer requirements, supporting stakeholders and corresponding teams.

Both our organization and our customer base are international, mainly English and German speaking. Knowledge of these languages in spoken and written form is a must.

The following tasks are your responsibility:

• Close cooperation with product management, service delivery management and sales
• Supporting customer projects and linking customers needs with available solutions
• Identifying high potential customers for growth
• Focus on business development in area of upselling and consumption push.
• Bring the different contributing teams together and support the information flow with TSI organizations and service partners
• Support in the identification of market, technology and customer trends

Requirements

Requirements:

• At least 8 years of experience in IT Service Management or similar area of expertise
• High level of knowledge in ITSM and ITIL processes and Agile methodologies
• Knowledge in cloud technologies
• Strong focus on customer centricity and overseeing global, local goals
• Experience with business cases supported by AI based technologies
• Excellent communication skills
• Pro-active and solution-oriented mindset and high attention to details

Language skills:

Fluent English and German language skills