Senior Product Manager - Retail

At mPharma, our vision is an Africa that's in good health. We will not cease until every person on the continent has access to safe and affordable healthcare and medicines. We’re a growing team of 600+ employees, headquartered in Accra, Ghana, and backed by mission-driven investors. We use technology to enable basic primary healthcare to Africans and have joined hands with drug manufacturers and healthcare providers to develop services and products that help provide access to basic healthcare and lower the costs of medicines. In only a few years, we’ve succeeded in providing low-cost, high-quality healthcare and medicines to hundreds of thousands of patients across 9 African countries (Ethiopia, Gabon, Togo, Ghana, Nigeria, Kenya, Rwanda, Uganda, and Zambia).

At mPharma we are committed to providing equal employment opportunities, and our hiring process and work environment are devoid of discriminatory practices. We promise exciting and rewarding career opportunities in an environment driven by high performance, an entrepreneurial mindset, and innovation.

Position Description

We’re looking for a Senior Product Manager to own and grow our retail-focused products, including our “Bloom” point of sale software, custom pricing programs, and billing capabilities. Specifically, you would be responsible for ensuring a first-rate selling and billing experience for our customers and stores. Working with engineers, designers, marketers, and our retail team, you will build products that improve user experience, transaction volume, and revenue. You will drive product outcomes and define key metrics to innovate around new problem areas. You will share accountability for key decisions, achieve commitments to the delivery plan and provide constructive challenges to focus on our mission. You’ll hone your focus on value prioritization and impact for the business and user, balancing delivery and quality at all times. You will continually interact with Mutti customers and partners, and translate their needs into product requirements. This is a very cross-functional and high-impact role that reports to the VP of Product Management at mPharma.

Key Responsibilities

• Develop and execute the product vision, strategy, and roadmap for retail software products, including point-of-sale software, billing systems, and pricing tools.

• Lead a cross-functional product team of engineers, designers, marketers, and business stakeholders to define product requirements, prioritize features, and drive product development efforts.

• Conduct customer and market research and competitive analysis to identify customer needs, market trends, and opportunities for product innovation.

• Clearly define and prioritize roadmap and non-roadmap items (e.g. bugs, tech debt) based on customer needs, business goals, and technical feasibility.

• Lead the product development process from concept to launch, ensuring timely delivery of high-quality software solutions.

• Monitor key product metrics and performance indicators, and use data-driven insights to optimize product performance and drive continuous improvement.

• Act as a subject matter expert on retail software products, providing guidance and support to internal teams and external stakeholders.

• Stay informed about industry trends, emerging technologies, and best practices in retail software, and leverage this knowledge to inform product decisions and strategies.

Our Ideal Candidate

• Possesses strong analytical skills and ability to use data to drive decision-making and measure product performance.

• Obsessed with customer problems and a desire to solve those problems.

• Demonstrates excellent written, verbal, and visual communication skills to precisely articulate patient needs and effectively communicate across our company.

• Shows a strong understanding of commercials and how to drive revenue.

• Has an entrepreneurial spirit and capacity to lead projects with a high level of autonomy.

• Possesses strong leadership skills and ability to influence and inspire teams to achieve common goals.

• Experience with agile development methodologies and product management tools.

• Has a passion for building an Africa in good health to increase the accessibility and affordability of high-quality medicines.

Qualifications

• Minimum of bachelor’s degree in business, biology, computer science, engineering, or related discipline.

• 4+ years of product management experience in retail or financial businesses

• Fluent in English Language

• Has the legal right to work in the country of residence.

• Preferred locations include Ghana, Nigeria, Kenya, Uganda, Zambia, and Rwanda.

If you think you are qualified for this role but don’t necessarily tick every box, please submit an application. The ‘perfect candidate’ doesn’t exist.