Customer Success Manager

Currently, we are looking for a Customer Success Manager. The position includes partner & customer portfolio management, assisting partners with new customers' system launch and support, and coordinating the subscription renewal process. The role can be based in Almaty, Kazakhstan. Required skills and qualifications: 2+ years of experience working with customers or partners. Experience in customizing corporate software. Problem-solving mindset, experience in managing complicated situations, including working with objections, and negotiation skills. Will be an advantage: Experience in customizing CRM, BPM, and ERP systems. Project Management skills. Your impact: Building trusted relationships with all partners and key customers. High-quality partner and customer portfolio management. Assistance in project evaluation, as well as in the technical brief and analytics preparation. Partner support during system implementation, and organization of technical consultations. Conduct regular health check meetings to discuss customer satisfaction levels and process the feedback. 100% renewal of all Creatio subscriptions upon their expiration. Advising customers and partners about new Creatio features and product backlog. What to expect from us: Award-winning product (a Leader in Gartner Quadrants) to be proud of. Remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our eight hubs worldwide. Culture of genuine care, ownership, dedication, and high standards (learn more here). A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties. Creatio offers competitive pay to all team members. Paid leave options for life-qualifying events, sicknesses, and more.