Cloud Engineer

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives.

When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.

Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About The Role:

We’re the operations team responsible for Gen’s VPN infrastructure, which consists of over 6 000 servers located at multiple data centres and cloud providers around the world and over 100 backend applications providing services to more than 400 million client applications/devices. We’re constantly facing interesting challenges including the problem of keeping millions of TCP sessions on one server, geo-load-balancing hundreds of thousand queries per backend, patching our servers and keeping the best possible experience for our clients.

About The Team:

We strive to provide the best possible QoS for our clients while maintaining high-security security standards. We value openness, the ability to express your opinions, and a desire to improve yourself and the team.

What You'll Do In This Role:

• Deep understanding of Linux, experience with heavy usage of the Linux command line.
• Advanced knowledge of network protocols, DNS, firewall (iptables, firewalld).
• Shell scripting + another scripting language (Python preferred).
• Experience working with any of public cloud providers (eg. AWS, Google Cloud, Azure).
• Experience working with infrastructure operations and automation tools (eg. Ansible, Terraform, Puppet, Chef).
• Experience working with Virtualization environments (eg. Openstack, Proxmox, Xen or similar).
• Experience with Kubernetes, Docker, Docker-Compose and any of container runtimes.
• Desire to learn new technologies and strong problem-solving skills are essential, as is having excellent attention to detail.
• Positive working attitude, teamwork spirit, and willingness to contribute, eventually lead technical discussions.
• Ability to communicate in English both in written and spoken form.

What You'll Need To Be Successful In This Role:

• Experience working with monitoring (Prometheus, InfluxDB, Grafana, ELK stack, Icinga or similar)
• A deeper understanding of VPN protocols eg. Wireguard, IPsec, OpenVPN
• Experience working with CI/CD tools (eg. Jenkins, Teamcity, Spinnaker, ArgoCD, GitLab or similar)
• Experience with managing and optimising web servers (NGINX) and load balancers (HAProxy) for high loads and high availability.

What We Can Offer:

• Annual bonus scheme
• Unlimited PTO (paid time off), flexible working hours & home office.
• The chance to join a major global tech company listed on the S&P 500.
• Opportunity to learn and work with the best in the Digital Security industry
• Cafeteria points are provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and much more).
• Tuition reimbursement for job-related courses
• Learning & Development plan.
• Sustainable home improvement bonus
• Mac/Windows laptop and mobile phone

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Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

Gen complies with all anti-discrimination laws.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.