Sr Principal Product Manager

About the Role

We are looking for a Principal Product Manager to join our growing eCommerce Product team, to sit with us at the intersection of technology, business, and operations. Our team develops and maintains the various Gen eCommerce domains: Norton.com, LifeLock.com, Avast.com, AVG.com and Avira.com and eCommerce platform. We're on a mission to develop, maintain, and operate a high-performing website, platform and product team focused on customer experience.

As a Principal Product Manager of the Web Experience and Platform team, you will be a key member of the Web Experience Product Management team that is responsible for creating exceptional customer experiences and operational mechanisms to support our go-to-market strategies. Building the best customer experience involves working with many different stakeholders across the entire organization. You'll work cross-functionally to build scalable, high-performing, intuitive solutions to support our brands' evolving product and marketing strategies and unlock digital growth initiatives. We focus on building for the long-term, while satisfying the needs of today, and applying a thoughtful, methodical approach with a "customer first" thought process, while balancing the priorities of our partners and programs.

The right candidate will have a solid technical foundation, deep experience with delivering software products, an appreciation for change management and business processes, and excellent communication styles across different audiences.

What You Will Do in This Role

• Collaborate with fellow product managers to ensure alignment on shared goals, priorities, and roadmaps
• Drive discovery of web production and platform initiatives and intake of new requirements
• Serve as a liaison between the business and engineering teams to ensure solutions meet business expectations with high adoption and satisfaction rates
• Work with cross-functional partners to drive execution and iterative delivery of initiatives
• Craft detailed business requirements and user stories that deliver value to our customers
• Maintain and prioritize backlog of run the business initiatives
• Transform customer and market insights into actionable business and product requirements
• Work with the Engineering and Design teams to enhance the CMS and build new functionalities
• Triage and support production issues

What You’ll Need to be Successful in this Role

• 7 - 10+ years designing and delivering outstanding software products in a Product Management role. ECommerce, or Web Platform experience a plus
• Experience in Adobe Experience Manager (AEM) or any CMS is highly preferred
• Ability to work with technical leads, product owners, stakeholders and customers to translate solution concepts into specific features and integrations
• Experience with managing the end-to-end product lifecycle: ideation, specification, development, release, analysis, and iteration
• Robust facilitation skills, such as the ability to think and lead multiple complex projects simultaneously
• Proactive by nature and able to deal with ambiguity in discovery
• A strong bias towards practical and elegantly simple solutions, but also an appreciation for the complexity and a desire to support all scenarios
• Outstanding written and oral communication skills, with the ability to keep multiple groups and teams on the same page
• Strong familiarity with Agile development and methodologies

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

Gen complies with all anti-discrimination laws.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.