Senior Product Manager

What will the role entail?

You will work on Freshworks’ Customer Service & Support products.
T

ake Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules.

Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value.

Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.

Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.
Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.

Requirements

• 5+ years of core product management experience in building features for internet software products. SaaS experience is preferred as you’d settle right in.
• Being empathetic and having a strong listening ability to understand the other person - be it a customer or an internal stakeholder.
• Articulation of complex concepts/customer problems in a simple manner
• You need to have a strong sense of UI/UX. Freshworks products are known for their ease of use.
• Make informed decisions by balancing technical aspects and user experience
• Strong prioritization skills that are data-driven, based on market needs and aligned with the organization’s vision
• Demonstrated skill of influencing and leading without explicit authority with both business and technical stakeholders