About Digital Technology
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on digital transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.
What we are looking for:
We are looking for a Product Manager who will play a pivotal role in bringing the Tools, Technology & Processes in improving Developer/QA productivity
In this team, we dream big. Our goal is to accelerate developer’s productivity with latest available technology.
Team:
Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.
What our team values:
- Being humble and having each other’s backs
- Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session
- Producing high quality work, we’re proud of, and not taking shortcuts
- Having fun—we like to joke around, eat lunch together, and even hang outside of work
- Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)
You get to do some of this in the role:
· Product Strategy and Vision
o Define the product vision and roadmap for testing tools, aligning them with the overall software development strategy
o Interact closely with Business Stakeholders, Product Team, analyze and incorporate Market Trends to Define quarterly roadmap for execution
o Collaborate with testing engineers and developers to define acceptance criteria and user stories for new features.
o Present the vision to execs and leadership team and get their sponsorship by showing the value and potential ROI on the investment
o Drive day-to-day development decisions representing the "voice of the customers."
o Advocate for the continuous improvement of testing tools and processes
o Drive adoption of the product and track adoption metrics, present the product performance in monthly product reviews with leadership.
o Obtain stakeholder feedback to refine future iterations / enhance products
Product Planning and Release Management
o Define product roadmap and key success metrics; ensure they are instrumented & reviewed
o Gather, prioritize and define requirements for each release
o Gather monthly Product Usage statistics (MPRs) across the line of Products and communicate to key stakeholders
o Create feature plans for each release, including acceptance criteria, use cases, etc
o Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
Requirements
You bring:
· Curiosity to know your end-user and empathy to understand their situation and problems (get rid of manual processes)
· Passion for building products and services
· Experience with testing tools and frameworks
· A deep curiosity about Market and Tech and understanding our competition will help us excel in this role.
· Learner mindset and adapting to changing market trends
· Inspire team with the vision of Next Gen/ Art of the Possible - 10x thinking
· Solid understanding of the software development lifecycle (SDLC) and Agile methodologies
· Excellent communication, collaboration, and interpersonal skills.
· Strong analytical and problem-solving skills.
Experience:
· 8+ years of relevant experience in working as a Product Manager and Process Owners to create Product roadmap, define MVP, define key-value metrics to measure success
· Experience creating and using User Journey mapping, stakeholder mapping, Storyboarding techniques
· Good to have ServiceNow platform experience
Skills:
· Strong Influencer; strong relationship management and prioritization skills.
· Strong critical thinking and problem-solving skills.
· Strong communication skills - verbal, written, listening and presentation.
· Ability to work well in a large blended team as well as individually.
FD21
ServiceNow
At ServiceNow, our technology makes the world work for everyone, and our people make it possible
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