Customer Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

Will support and responsible of ADE products

Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site

Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Assists other field service engineers as appropriate

Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Minimum Qualifications

Analytical skills

Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems

Develops capabilities in use of all available diagnostic resources. Develops and demonstrates technical proficiency in all aspects of assigned equipment set

Experience or knowledge of semiconductor manufacturing process is preferred

Team performer

Strong interpersonal/communication skills in understanding customer needs

Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area

Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer