Customer Success Manager

Who is Book4Time?

Founded in 2004, Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 100 countries. In everything we do we are guided by five clear values: Commitment, Integrity, Teamwork, Accountability and Innovation.

About The Role

We are looking for a resourceful Customer Success Manager that can build, manage and nurture long-term relationships with key customers.

Reporting to the Director, Customer Success, the Customer Success Manager will be accountable for assigned client accounts; you’ll manage relationships with key contacts at all levels of the organization. As the ambassador for the client and Book4Time, you’ll play a key role in helping drive their success through strong product adoption, while also identifying new growth opportunities for Book4Time.

How You’ll Make An Impact

• Adoption & Churn
  • Develop and maintain strong relationships with assigned accounts, business users and key influencers to ensure the highest level of customer satisfaction, product ado...