Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of voice system/network. Commission voice project on/off-site. Demonstrates a degree of experience managing vendor/carrier end-user support.
Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action.
Requirements
- Minimum of 1 year of voice system.
- Understanding the concept of voice networking.
- Layer 1: understand the type of cables.
- Layer 2 & 3: understand Access List, Voice VLAN, AV signal, voice packet, and media and call routing.
- Understanding the concept of data networking.
- Layer 1: understand the types of cables.
- Layer 2 & 3: understand Access List, Access VLAN, packet, routing, and switching.
- Work with various voice service providers.
- Able to make decisions on end-voice device type, equipment need for the business and able to configure and deploy equipment as needed.
- Understanding of voice signaling, protocols, SIP, analog voice circuits, and how to troubleshoot each.
- Ethernet, IP troubleshooting and testing using Fluke test equipment.
- Experience in Microsoft Excel documents
- Understanding of IP Networking, VOIP, TDM technology, and voice-related third-party equipment.
- Must be detail-oriented with good organizational and time management skills.
- Ability to multi-task effectively.
- Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction.
- Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines.
- Must be analytical and have proven problem-solving abilities.
- Knowledge of billing and various practices associated with billing.
- Computer skills at level of understanding and use MS Word, Excel, and PPT.
- A+ Certified – preferred but not required
Woongjin, Inc
A rapidly growing team providing unique, exceptional, and enhanced services to clients with a strong moral code and sense of responsibility.
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