Operations Management Trainer

We’re a FoodTech scale-up with over £25m of funding, and we want to revolutionise food delivery through the licensing of ‘virtual’ food brands (brands designed for delivery), operated by anyone that runs a commercial kitchen - we think there’s about 70,000 of them in the UK. We offer kitchen operators everything they need to sell our brands through delivery Apps whilst continuing to run their existing operations. In short, we’re defining the future of the food delivery market!

Nobody’s growing as fast as us in the UK and Europe, and we’re looking for great people to join us on our journey. You will be responsible for delivering and driving our product and brand development process cross-functionally to support Peckwater Brands through its growth and scale processes.

The Operations Management Trainer (OMT) ensures successful launches and continuous operational excellence in partners' sites. They are integral to achieving high-performance ratings and meeting KPIs. This role includes overseeing and facilitating effective training, establishing positive partner relationships, maintaining brand standards, and conducting data analysis.

Tasks:

• Performance Management
• Deliver comprehensive training to partners on our best-practice kitchen and operational processes. This includes ensuring the highest standards during brand launches, fostering an understanding of recipes, brand ethos, as well as how to optimise their kitchen and utilise the order and delivery tech provided
• Monitor and report on critical operational metrics including average rating at the end of onboarding, percentage of on-time launches, and rating increase after follow-up trainings, using internal systems for accurate tracking and rep average bags sold in the first 12 weeks.
• Work closely with the Performance Executives post-launch to monitor performance metrics. Identify any gaps in performance and organise further retraining sessions as needed to ensure operational excellence.
• Onboarding and Partner Retention
• Support the end-to-end onboarding process, from setup and training to final go-live of partners, ensuring a smooth transition and mitigating any potential hiccups.
• Foster positive relationships with partners, acting as the face of the company. Through respectful engagement, ensure efficient execution of performance frameworks which lead to partner success and satisfaction.
• Contribute to partner retention by delivering a superior onboarding experience and continuous support, aiming to maintain low pre-churn rates and high satisfaction levels.
• Stakeholder Collaboration
• Collaborate with peers in other regions to exchange knowledge, share best practices, and ensure a consistent approach to training and operations across markets.
• Through the Head of Ops, engage with internal stakeholders, such as the Performance, Operations, Concept, providing critical feedback and insights from the ground level to help drive strategic decisions and process improvements.
• Process Efficiency and Innovation
• Constantly seek opportunities for process improvements and automation in operations, making recommendations for changes that enhance efficiency and reduce costs.
• Contribute initiatives aimed at driving operational efficiency, including the introduction of new processes or systems, and training partners on their adoption and use.
• Compliance and Risk Management
• Carry out requested site visits and audits to verify compliance.
• Identify potential risks associated with launches and ongoing operations, implementing measures to mitigate these risks and ensure smooth operations.
• Work proactively to resolve any issues promptly, minimising their impact on partner operations and customer experiences

About you:

• Project management
• Research & Analysis
• Technical Proficiency
• Communication
• Customer Service
• Organisational Skills
• Data Analysis
• Collaboration
• Adaptability
• Critical Thinking
• Positive Attitude
• Initiative
• Time Management

Who We Are

Our people mean everything to us, so it’s important that we have a great company culture that allows everyone to thrive and be the best they can be. We aren't hierarchical, everyone has a voice and everyone’s voice matters. Our company values are important to us, we help each other, act fast to make things happen and celebrate our milestones. A huge part of Peckwater is the amazing people that work for us and we do everything possible to keep growing and nurturing our great culture.

Equal Opportunities

Peckwater Brands is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds.

Even if you feel that you don't hit all of the job brief, don't hesitate to apply today!