Sr Capacity Engineer

Team:

The Capacity Management team comprises highly skilled engineers dedicated to ensuring that resources are sufficient to deliver ServiceNow instances to customers. Capacity needs are determined based on key drivers such as market growth trends, products sold, and performance testing. The team regularly reviews the usage of capacity to identify any issues and to enhance the availability and efficiency of systems. We are an inclusive and collaborative team that values individuals with strong aptitude and attitude and offers opportunities for professional growth. Our work environment is professional, open, and relaxed, with competitive compensation and generous benefits.

Role:

As a Sr Capacity Engineer, your role will entail collaborating with a technically diverse team of engineers to deploy, maintain, and manage the capacity resources of the ServiceNow platform and infrastructure globally. In order to ensure optimal performance, you will also be responsible for the lifecycle management of these resources, employing your expertise to identify and rectify potential issues in a timely and efficient manner. This will require a strong attention to detail, as well as the ability to work both independently and as part of a team. By continually monitoring and optimizing the capacity resources, you will contribute to the overall success of the ServiceNow platform.

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Deployment of new capacity and managing a worldwide fleet of racks and servers.
• Manage and resolve challenging capacity issues/cases with and for ServiceNow partners.
• Ensure that all capacity, reliability, and availability needs can be met, on schedule.
• Collaborate with multiple different technical teams, including IA DevOps SRE and HSS support teams, to resolve issues and create new efficiencies.
• Create and/or refine existing processes and procedures to improve efficiencies within the environment.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

Requirements

To be successful in this role you have:

• Deep knowledge of CentOS/Red Hat Linux.
• Substantial coding experience in various languages, we normally prefer Python or Javascript.
• Networking skills, IP addressing, and routing.
• MySQL/Postgres database administration.
• Monitoring of large and scalable systems, applications, and networks.
• Ability to troubleshoot multiple complex technical issues.
• Commitment to quality of work and attention to detail.
• Good understanding of different storage protocols like NFS, iSCSI, and NVMe/NVMeOF.
• Working knowledge of networking/server architecture and hardware.
• Excellent communication, time management, and interpersonal skills.
• Strong documentation skills with particular emphasis on technical processes and standards.
• Ability to learn new technologies and modify existing processes and procedures as needed.
• Ability to work in on-call that cover one weekend per month.

What you can expect from us:

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
• Good working culture to support the balance you need in both work and life.
• Parental leave programs.
• Childcare and caregiving benefits.
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
• A global, cross-functional mentoring program.
• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.