IT Service Desk Project Manager

A day in the life of a Project Manager for Large European Institutions Projects
We are looking for a Project Manager with experience in implanting projects around Service Desk Operations, or Operations in general (support, maintenance, etc.)

Requirements

If you have

• Minimum of 5 Years of Project Management Experience - specifically in IT or related projects, with at least 3 years in a leadership or supervisory role.
• Proven Experience in Service Desk Operations - experience in setting up, managing, and/or transitioning IT service desks.
• Experience with ITSM Tools.
• Demonstrated Success in Project Deliverables - clear track record of successful project completion, on time and within budget.
• Experience with managing Training for Service Desk Agents/Operations (training material, organize training sessions, etc)
• Excellent Communication Skills - proficiency in communicating across all organizational levels, from team members to high-level stakeholders.
• Analytical and Problem-Solving Skills - ability to troubleshoot, solve complex problems, and provide practical business solutions.
• Adaptability and Flexibility - capable of managing multiple priorities and rapid changes in technology, direction, and strategy.
• Proficiency in Project Management Software - such as Microsoft Project or similar.
• Understanding of Network and Infrastructure - basics of IT infrastructure that supports service desk operations.

It would be nice if you had

• Project Management Professional (PMP), PM2, etc.
• ITIL4 Certification - Foundation level as a minimum.

…then this position is suitable for you!