Operations Analyst III

Summary

The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.
This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction clearing concepts and rules.
The Operations team is responsible for supporting our clients during live operations, responding to Client’s inquiries and tracking product usage in order to suggest improvements to the development team.

What you'll do

• Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.
• Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client satisfaction.
• Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions.
• Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks.
• Knowledge on transactions settlement and clearing.
• Strong analytical and problem-solving skills, with the ability to make quick, informed decisions.
• Experience working with transaction databases and familiarity with SQL or similar querying languages.
• Proficiency on interpreting behaviors and fetching results from different technical systems.
• Intermediate English Level
• (Desirable) Familiarity with international standards ISO 8583, EMV, and APIs
• (Desirable) Experience using AWS tools.
• (Desirable) Experience using tools like Postman or Insomnia.
• (Desirable) Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations
• (Desirable) Ability to convey technical information to non-technical users clearly.
• (Desirable) Previous experience in a technical support role or IT-related field.
• (Desirable) Understanding of cloud computing and relevant technologies.

Core Benefits

• Remote work
• Flexible hours
• Gympass
• Meal & Food vouchers
• Remote work financial support
• Life Insurance
• Medical and Dental Assistance
• Employee child care benefit: daycare
• Vidalink partnership
• Day off (Birthday)
• Support for studying languages
• 50% off AWS and GCP certifications

Technologies that we apply in our day

Engineering

• Java, Groovy and Go
• Automated Testing
• K6 (Load Testing) and Gremlin (Chaos Testing)
• SQL / NoSQL
• Git
• Rest APIs and streaming data
• Cloud (AWS and Google)
• Docker and Kubernetes
• Codefresh & ArgoCD
• Grafana & Honeycomb
• Jira / Confluence

Data

• AWS Services;
• Data Processing: Spark, Flink
• Python
• Airflow
• Relational databases (PostgreSQL and MySQL)

Platform Engineering

• AWS
• Codefresh
• ArgoCD
• Grafana & Honeycomb
• Kubernetes
• Terraform
• Go, Python, and Shell Script
• Prometheus
• Istio

Security

• SAST
• SCA
• IaC Scans