Principal IT System Engineer

To uphold the exceptional level of support provided to our employees, we are seeking a skilled IT Systems Engineer to join the IT Engineering Infrastructure team at Flo Health. You will work on designing, developing, and integrating solutions using scripting and automation to achieve scalable and efficient practices with the most significant focus on Identity and Access Management and security. Infrastructure as a code will be your bread and butter. Your role will involve managing and enhancing the IT experience within our application landscape. At Flo Health, we are committed to delivering the best solutions possible.

Your Experience

Must have:

• Customer-first mindset with an ownership mentality.
• System Administrator or Enterprise Applications Engineer with 5+ years of experience.
• Advanced skills in managing systems via Google Workspace, Okta Workflow, Jira Automation, Slack, and other industry-leading SaaS solutions.
• Experience with implementing and maintaining Zero-Trust concepts and policy enforcement.
• Experience using Terraform.
• Understanding and experience using or deploying device-based trust applications (Okta Verify, Google Beyondcorp, Cloudflare Zero Trust, etc).
• Extensive knowledge of RBAC/ABAC concepts and operating policies.
• Impeccable technical documentation and KB writing skills.
• Ability to collaborate with cross-functional team members.
• Excellent English written and verbal skills.

Nice to have:

• Network and firewall fundamentals.
• Familiarity with identity governance administration concepts (IGA).
• Understanding of Information Technology and Security-related best practices to ensure integrity and protection.
• Working in a PCI-DSS and ISO27001 environment.
• Ability to help with automation tasks where APIs or workflows need to be created to help increase efficiency in an existing process.
• Promote technology innovation by identifying and researching existing/available or new and relevant technologies.

What you'll be doing

You'll be responsible for:

• Engage in planning, designing, developing, and testing systems or applications for software enhancements and new products, which may include cloud-based or internet-related tools.
• Facilitate the creation of solutions considering crucial aspects such as APIs, security, scalability, manageability, and usability, resulting in comprehensive and effective solutions.
• Identify opportunities to minimize technology expenses and complexity, seeking ways to optimize resources.
• Act as an escalation point and mentor for IT Engineers, adept at resolving technical issues about user identities and access management.
• Drive continuous improvements, actively participating in projects and service enhancements.
• Provide expert insights into the design of strategic initiatives, ensuring efficiency and reliability at a large scale.
• Ensure all business process automation's reliability, resilience, security, and compliance.
• Collaborate with vendors throughout the development, installation, and troubleshooting of application systems and software to enhance the performance of supported applications.
• Fulfill the role of a technical point of contact, delivering IT solutions and applications based on defined architecture and requirements.
• Analyze requirements, conduct tests, and facilitate the seamless integration of application components.

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