Technical Account Manager

Own Success. Shape the Future. Lead the Data Revolution.

Impact & Purpose:

• Join the Active Metadata Management Revolution: Be at the forefront of a paradigm shift, leading data teams globally towards better collaboration and governance.
• Partner with Data Titans: Shape the success of Atlan's biggest, most strategic customers, including industry leaders and innovators.
• Drive Real Value, Real Fast: Directly impact customer outcomes, helping them achieve data-driven success through effective metadata management.
• Shape the Product: Your voice matters. Be heard by our product team and influence the future of Atlan's solutions.

Your mission at Atlan? 🤔

• The face of Atlan: You will be the face of engagements with new Atlan customers and manage the end-to-end customer lifecycle — onboarding, training, customer support, QBRs, and renewals and expansion.
• Trusted advisor: You will help Atlan customers understand the different contexts in which the Atlan product can be effectively used and conceptualise new use cases and solutions.
• Great stakeholder management: You will be building strong relationships with stakeholders inside the organisations, from CXOs (like the CDO and CIO) to data practitioners using Atlan every day.
• Voice of the user: You will work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world.
• Customer evangelism: At Atlan, we believe that our customers are the biggest heroes. You will play the role of evangelising our customers and their journeys to the broader data community.

What makes you a match for us? 😍

• Deep Expertise: Proven experience in data governance, data quality, or related fields, ideally as a Technical Account Manager (TAM) or Solutions Architect (SA) focused on data solutions.
• Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
• Technical Prowess: Possess a strong understanding of data management principles and technologies.
• Relationship Builder: You forge trust and rapport easily, becoming a trusted advisor to your customers.
• Strategic Mind: You can translate customer needs into actionable insights and product improvements.

Do your life’s best work at Atlan 🚀

At Atlan, our mission is to help data teams do their life's best work. Inside Atlan, our goal is to help Atlanians do their life's best work while at Atlan and reach their Ikigai.

We'd normally invite potential Atlanians to our office to meet our team and understand our culture. But given the global pandemic, we've opened up our internal team handbook instead, which is a great read about our values and principles and how we think about growth and internal practices as we build a dream team.

Atlan Team Handbook

The Values of an Atlanian

Excited about the opportunity? Apply now! 👇