IT Service Management Program Owner

Berkshire Hathaway Homestate Companies, Workers Compensation Division, is looking for an IT Service Management Program Owner (Communication & Organizational Change Management) to define and execute a comprehensive communications program for the IT Service Management initiative. As a champion for change management, this individual will work closely with our Marketing Communications team leveraging multiple communication channels (written, visual, digital, electronic) to create impactful communications supporting internal service initiatives and increasing employee engagement.

ESSENTIAL RESPONSIBILITIES

• Continually improves comprehensive communication strategies for the IT Service Management program, including identifying target audiences and appropriate communication channels, with the goal of increasing awareness of IT services and value to the organization. Drives messaging and narrative development utilizing a variety of communication channels.
• Ensures production of high-quality products that effectively deliver the desired message within budget and time constraints.
• Implements multi-media communication plans to keep employees informed of new tools and proce...