QC Reindex Clerk

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

**Department:

1120 Quality Control

**Job Summary:

The QC Reindex Clerk is responsible for ensuring all Quality Control documents are indexed accurately and on a timely basis.

**Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Learn and identify all Quality Control documents to ensure all are indexed accurately and on a timely basis
• Adhere to all bank and job-related policies and procedures including production standards and deadlines
• Handle all routing of documents on a timely manner and be able to identify priority items and handle them with urgency
• Maintain confidentiality of bank records, documents and electronic information according to GLBA and IBC policy
• Ensure that the designated indexing queues are cleared daily to avoid any unnecessary delays in service to the customers and branches
• Be able to adapt easily to a dynamic work environment and be a self-starter
• Participate in the banks various programs for generating ideas and feedback to management
• Perform other related duties as directed by management
• Assist with on the job training of employees and cross train into other immediate areas of the job for continued growth in responsibilities
• Other duties as assigned

SKILLS

• Ability to multitask
• Able to work with deadline
• Able to work a flexible work schedule
• Enjoy working with details as well as computers

EDUCATION & EXPERIENCE

• High school diploma or GED equivalent
• At least 1 year of customer service working experience