IT Service Management Engineer

Ingram Content Group (ICG)is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN.

This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these applications end-to-end, including application setup, configuration, and patching, workflow management, licensing and more.

In addition, this person will administer our Microsoft 365 collaboration applications, namely Microsoft Teams and SharePoint, in our hybrid on-premises/cloud environment. Works with Active Directory, Azure AD/Entra ID, and manages the applications through scripting and the O365 admin portal.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and co...