Curious about what it’s like to work at the world’s number 1 discovery platform as a Technical Support Engineer? We’re glad you asked!
What is the key purpose of a Technical Support Engineer?
As a Technical Support Engineer on the Professional Services team in São Paulo, you will provide expert service to Taboola's customers, troubleshooting complex database and backend technology issues.
What skills and qualifications do I need?
For this role it is essential that you have:
- At least one year of experience in a technical support position
- Experience troubleshooting, SQL, Google Analytics, JavaScript, CSS/HTML, APIs and Mobile SDKs
- Passion for developing creative technical solutions
- Knowledge of business processes, workflows, and ability to provide structured formal documentation
- Strong customer service skills
What will I be doing on a day-to-day basis?
As a Technical Support Engineer you will:
- Perform in-depth troubleshooting including database analysis and reading system logs to solve complex support issues
- Manage assigned cases to meet service agreement levels
- Provide ongoing support and case management for top clients
- Work with ...
Taboola
Taboola is the world’s leading recommendation platform reaching over 500 million daily active users.
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