Lead Technical Program Manager

Get to know the Role:

• 8 to 15 years of experience in a Technical Program Management (TPM)/Account Manager role or a similar leadership position within the tech industry.
• Experience working with a team focused on building infrastructure, platforms, products, solutions, and technologies for various Grab Partner teams. These products directly impact millions of passengers, drivers, and merchants daily.
• Ability to create and maintain delivery work orders(with Partners) for roadmaps in collaboration with respective tech teams and support functions, and lead all aspects of program delivery.
• Skills to define program implementation strategies, continuously streamline the process, and make data-driven decisions on work products.
• Adherence to Grab’s culture and principles, fostering an environment embodying Grab's values.
• Excelling as the main point of contact, nurturing long-term relationships with Grab Partners, and serving as a trusted advisor to Grab leadership and Partners.

The day-to-day activities:

• General project and program management - define and drive project timelines, milestones, track & report progress, resolve impediments.
• Quarterly planning and prioritization with Grab Partners.
• Ensuring Grab tech teams are delivering product offerings needed by partners as signed in work orders.
• Continuously find ways to improve the process between Grab & its partners on Product & program delivery
• Facilitate whiteboard sessions to troubleshoot project contracts & implementation details considering legal, risk and compliance areas and remove blockers for the team.

Requirements

The must haves:

• Proven experience in Technical Program Management, Business Program, or Account Management.
• Solid technical knowledge coupled with a proven track record in delivering solutions based on customer/partner needs.
• Strong communication, presentation, and persuasive skills across all organization levels, including executives and C-level.
• Capability to handle multiple projects concurrently while ensuring meticulous attention to detail.
• Exceptional listening, negotiation, and presentation skills, along with excellent verbal and written communication abilities.
• Skills to monitor and analyze service offerings/usage by Grab partners.
• Demonstrated experience working with financial institutions or B2B businesses and a deep technical comprehension of the products or solutions being developed.
• Experience in risk management and compliance. Familiarity with the region’s financial, data and IP laws and regulations.
• A commitment to streamlining inefficient processes.
• Deep understanding on handling contractual agreements and holding parties accountable.
• Experience working in a dynamic, fast-moving environment where autonomy and self-decision making is needed (to an extent) and able to juggle between different projects/tasks.
• Experience advising on technical solutions whenever needed is advantageous but not essential.