Call Centre Executive

To support the goal of providing our company’s customers/Dealers with a world-class experience. In particular, the Customer Service Officer assesses and recommends improvements in long-term operations, and creative initiatives to improve the customer experience.

• Actively call cold Dealers and make them participate in car auctions.
• Achieve calling and lead generation targets.
• Should have good convincing and sales ability to close deals.
• Answer calls/ handle customer inquiries/ route calls to appropriate department/ document all call information according to standard operating procedures.
• Monitoring service levels and contact center volumes to make recommendations for real-time queue management.
• Responsible for escalating and tracking contact center-impacting events such as system outages, access issues and volume changes.
• Ensuring that the contact center meets daily and interval goals.
• Implementing customer win-back strategies.
• Implementing CRM campaigns
• Creating analyses and reports

Personality Traits

Self-starter, time management, customer focus, individual accountability, team player and quick learner.

Requirements

• Arabic- and English-Speaker.
• Ability to manage multiple tasks concurrently, including complex projects.
• Ability to effectively communicate to all levels of the organization and external parties including customers and prospective customers.
• Strong working knowledge of MS Suite (Excel, Access, Word).
• Self-motivated and self-directed, with a positive attitude.
• Experience in a customer-driven environment.
• Accepts responsibility, accountability and takes pride in work.
• Critical and creative thinking are essential.
• Must have a flexible schedule and be willing to work varied hours and days.
• Telesales background is preferred
• Preferably with own visa