Operations Analyst

We are looking for an Operations Analyst who will work with our team of talented FinOps Analysts and help us build the wealth app of the future.

You'll be working with one of the fastest-growing fintechs, making sure the right tools are in place to enable the team to work as a business-enabling function. You'll share your passion and experience with those around you, allowing and encouraging your less experienced teammates to step up to the challenges.

What you can expect to be doing:

• Reconcile customer accounts to ensure accuracy across all balances
• Identifying, investigating and resolving client account discrepancies
• Ensure accurate accounting of payments transactions
• Setup and continuous improvement of reporting and reconciliation processes
• Work with the data team to ensure accurate reporting and distribution of information across the business
• Transaction monitoring for risk and compliance
• Work with the product team on new features to understand cost and process impacts

What we’re looking for:

• Experience within a Finance/Payments environment
• Intermediate-Advanced Excel
• Experience with SQL is a bonus
• Numerate with an analytical mind and strong problem-solving skills
• Attention to detail
• Fast learning, with the ability to multitask and prioritise workload appropriately
• There will be an expectation that you work from the office at least 12 days per month.

What we’re really looking for: ✍️

Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.

Although we’re in the financial space, and under the scrutiny that comes with it, the current operations team works well together, and even sometimes with a smile. We’re sure you’ve got the right skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.

We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.

At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.

PERKS 🎁

• £25,000 - £30,000 per annum

• Discretionary share option bonus every 12 months

• Workplace pension scheme

• Employee Assistance Programme

• Private medical insurance

• Free ChipX subscription for UK-based employees

• We are an equal-opportunity employer and value diversity

• Flexible working arrangements (There will be an expectation that you will work from our London office 12 times per month)

• Unlimited holiday (policy not to count) ✈️

• Working away policy which allows you to work outside the UK for up to 90 days

• Annual £1500 Personal Learning Allowance

• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing

• Company laptop

• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀

Our Interview Process: 📖

1. Video screen with someone from our Talent team
2. Take home task
3. Video interview with Lead FinOps Analyst
4. Final interview with VP of Operations

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Our mission is to build wealth for our generation

Chip started out in 2017 as a clever app to help people save without lifting a finger.

Fast forward five years, and now we’ve grown into an award-winning wealth app used by over 500,000 people. And we’re not slowing down.

Our vision

We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing.

We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way.

We’re not bankers

Chip has a creative and diverse team of 160, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.

Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022 & 2024 British Bank Awards.

Our Values

Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers

Be COLLABORATIVE

Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.