Customer Support Representative

Hubstaff is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more work to be efficiently performed in a remote environment. Interested?

What will your day-to-day look like?

Hubstaff Customer Support Representatives respond to customer requests over email in our ticketing system, live chats, on-screen shares, and video conferencing. CSRs report to our EMEA team leader and work collaboratively with our global team of Support Professionals.

Requirements

Who Should Apply?

An ideal candidate for this role:

• shows an empathetic mindset regarding the goals of others, especially those of customers
• loves to help others reach their full potential
• demonstrates outstanding written communication skills
• knows how to communicate the value of a product in direct customer interactions
• desires to continually improve and grow both inside their current role and grow beyond it
• is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading knowledge about them
• Has a basic level of experience with HTML, CSS, and other programming languages (taken an online/in-person course or past work experience)
• Loves automating tasks with Zapier or writing browser scripts in JavaScript.
• Has experience with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems
• Demonstrates an ability to determine solutions to complex problems

Requirements:

• 3+ years experience in customer support and 100% remote roles (SaaS Support experience - Mandatory)
• Relevant experience working with a vast number of different software/platforms.
• Experience troubleshooting common user computer issues.
• You have an organized workplace with a modern enough computer, webcam, preferably a good microphone/headset, stable and high speed internet, and an environment that allows you to conduct professional presentations with minimal interruption.
• While Hubstaff's working hours are flexible to your requirements, this role will be hired into the typical UTC+1 - UTC+2 daily working hours.
• Living in one of the following countries: Portugal, Poland, Spain or Romania

Benefits

Hubstaff is a fast-growing B2B SaaS product in its growth stage. Our overarching vision is to empower people to have their most productive workday. Catering to companies with remote teams, we specialize in crafting tools for businesses across various sizes and industries. With a global team exceeding 100 individuals spanning over 30 countries, we're dedicated to nurturing a remote culture that thrives on healthy relationships among coworkers. From sharing personal interests and adventures in our lively Slack channels to organizing remote and in-person retreats, we prioritize both camaraderie and productivity. At Hubstaff, we maintain a strong work ethic and hold ourselves to high standards, taking immense pride in our contributions and expecting the same from others.

At Hubstaff, you'll have the opportunity to make a significant impact, driving innovation and shaping the future of remote work solutions while working alongside a talented and diverse team committed to excellence. Additionally, Hubstaff offers robust career paths and numerous opportunities for professional growth, where you can expand both your skills and responsibilities, advancing your career in exciting new directions.

• We expect our professionals to work 40 hours/week and hope they can work with us for years to come.
• For this particular position, we are looking for someone living in one of the following countries: Poland, Spain, Portugal, or Romania.
• Flexibility is essential to us, so Hubstaff offers this flexibility in your day-to-day but also about the contract type.
• Our professionals can be hired as contractors (payment/hour in USD) or as employees (salaried and getting additional benefits like vacations, paid leaves as sick or maternity or paternity leave, equipment and training bonuses, among others).
• We get the whole team together on our Annual Retreats to have fun while traveling and getting to know each other! So, while 2020 had us virtually meeting because of the pandemic, we met in person in the Dominican Republic in 2022 and in Mexico in 2023, and we are now preparing an outstanding in-person retreat in Europe for this year, 2024. Ready to join us?

Curious? You can find more about Hubstaff and what it's like working with us here. In addition, you can read more about us on our website and learn more about our history and work philosophy on our blog