Customer Success Manager

Are you an expert in project management and client relations management, motivated by continually striving for improvement in customer relationships and increasing value? Are you passionate about understanding the intricacies of customers’ businesses and what defines success for their digital health service?

Wellmo is looking for a Customer Success Manager to manage client relationships. Our product, the Wellmo platform, revolutionizes digital health services by offering our customers help in creating an integrated user experience even if their service consists of separate services provided by multiple partners.

This is an opportunity to leverage your existing knowledge and enhance it further! We trust you to oversee implementation projects for new clients and drive further development projects for existing ones. What does working with our international, world-class clients in the digital health services industry sound like? Good? Great, read on to see if your next career step could be with us!

What does a Customer Success Manager do at Wellmo?

As a Customer Success Manager, your responsibility and goal will be to guarantee the satisfaction and success of both current and new clients as they collaborate with Wellmo. The amount of customers you would be working at once varies depending on how big the deals are. Our current annual revenue run rate is 2 million euros, and together, we aim to elevate our revenue to reach the milestone of 10 million euros.

👉 Learn about how Wellmo was founded, our mission, and what our future looks like from our blog!

✅ Your main goals and responsibilities include:

• Engaging with clients during various meetings to understand their needs, identifying areas for improvement, and actively driving initiatives forward on our end.
• Handling and forwarding bugs, and estimations from the clients to the tech team, ensuring a clear understanding of required developments for accurate estimations.
• Effectively communicate with all stakeholders to ensure seamless progress in the project(s).
• Resolving technical issues, like redesigning and reimplementing existing client engines that generate the UI (for mobile devices and web portals) from Vue.js and React components and configurations.Evaluate the customer's service performance and assist in identifying areas for improvement.
• We’re hoping you have a combination of business and tech skills as you would be bridging the gaps between business and tech. This means, for example, that you can work with low-code/no-code systems and configurations!

🙌 Here are some unique challenges we think you might find motivating as an experienced CSM:

• Due to the diverse needs and preferences of our international, world-class clients, your work days will be constantly varied. In this environment, you’ll get to leverage your expertise and creativity to tailor solutions accordingly.
• The Wellmo platform offers customization for each client, allowing them to tailor the platform to the specific needs of their end users. Achieving this requires seamless collaboration within the Wellmo team. As a Customer Success Manager, you’ll play a crucial role in grasping the overall requirements of both the internal teams and the clients, and effectively communicating among all stakeholders. '

💻 About our product and customers:

The Wellmo platform enables customers to have better digital health services in a fast and cost-effective way. It’s a no-code/low-code solution that helps our customers tie together digital services from their provider partners into a consistent, holistic, and branded experience for their end-users.

Our typical customers are insurance companies and different health service providers, meaning that Wellmo’s end-users are their customers: consumers. Get to know some of our customers and what Wellmo platform looks like in real life, like Sweden’s largest insurance company Länsförsäkringar the leading healthcare provider in the United Arab Emirates M42/Mubadala Health, and the Norwegian Ministry of Health.

👋 Your new team and what we offer to you:

You’ll be joining a team led by Henrika Serén-Johansson, our Head of Customer Success. As she said: “I am eagerly waiting for you to join my team. Let’s combine our expertise to delight our amazing, world-class clients and help them achieve even greater success with us!”

Our tech and sales teams are just as excited to have you join the CSM team, as the CSM team works closely with them and receives support from them to serve the customers in the best way.

We work in a hybrid model but like to meet at our office in Otaniemi, Espoo two days a week – we hope to see you there every once in a while! We offer you a monthly salary of 3500-5000 euros (based on your experience and skills), healthcare in Heltti, and Smartum’s exercise and culture benefit.

Skills and expertise needed to succeed in this role:

• Fluency in English, Finnish, and other European languages are seen as a plus!
• Around 5 years of relevant experience in a Customer Success Manager (CSM) role or as a Project Lead/Manager, with demonstrated previous experience in project management and leading clients.
• Strong communication skills for interaction with both internal teams and clients.
• Experience and knowledge of working with Jira as you’ll be using it on a daily basis.
• Knowledge of no-code and project management tools would be beneficial.

Why join us now?

1) Impact people’s health with world-class international customers

🙏

Join our mission to transform global health by working with our world-class customers. At Wellmo, you have the unique opportunity to elevate your Customer Success Manager skills in an international setting.

2) A diverse and international team to support you all the way 🙌

Become a part of our diverse, international team of 18 skilled professionals. We foster a collaborative and supportive environment to achieve our ambitious goals and grow our team. You’ll receive support from our sales and technical teams, ensuring you have the resources and guidance to cultivate successful customer relationships.

3) Grow as a pivotal part of Wellmo’s core team 💙

At the moment, we are at an exciting growth stage. We are expanding Wellmo’s core team of professionals to position us as the go-to digital health platform globally. This role offers more than the typical CSM position—it’s a chance to join one of Europe’s most exciting digital health projects and grow alongside us!

Ready to apply? Here’s what to do:

Don’t hesitate to contact us and learn more about joining our team! If you don’t have any further questions at this point, apply by 5.6.2024 by leaving your resume and contact information here.

If you’re thinking of applying – we encourage you to do so sooner rather than later, as we will start going through the applications as they come in, and we’re looking to fill this role as soon as we find a mutual fit.

What to expect after sending in your application?

• Our recruiter Linda from TalentBee will be your first point of contact and will keep you up to date on the process. Should you have any questions, feel free to message Linda at: linda@talentbee.io
• You’ll first have a 30-minute call with the recruiter Linda, and after that, you’ll get to meet your Team Lead Henrika, first remotely.
• Following that, there will be a face-to-face meeting where you’d also get to meet our CEO Jaakko (and other team members while they’re at the office.)
• Finally, after the discussions, we’ll make you a job offer if we think this could be a match! We hope that the new CSM will start working by August at the latest.
• Welcome to Wellmo – we are looking forward to working with you! 🙌

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Become a member of team Wellmo, working at the forefront of digital health transformation. Wellmo is a B2B, SaaS company, at the forefront of the digital health revolution in the insurance and healthcare industries. Our cloud-based platform allows for the seamless integration of various contents into customized digital health solutions, making us the go-to for insurance companies looking to innovate and manage risk. Since 2013 Wellmo has grown across seven countries in Europe and the Middle East, powered by a strong white-label, SaaS, B2B model. Joining us means working on Europe’s most exciting digital health projects.

👉 Read more Wellmo’s founding story and our mission and vision here!