Social Media Account Manager

Renowned communications agency, Splendid Communications, is looking for a talented Social Media Account Manager to join its team of social media experts, working across award-winning, high-profile FMCG and travel brands.

About the role:

We are seeking a highly motivated, super organised and creative Social Media Account Manager to join our team. The ideal candidate will have solid (3 years+) social media management experience, preferably gleaned in a busy fast paced agency environment. As an agency we’re dedicated to delivering innovative and integrated PR and social media campaigns that resonate with audiences and drive results for our clients.

As a member of our digital and social media team, you’ll have a tangible understanding and enthusiasm for social media platforms and the content that flies in these spaces with the ability to demonstrate knowledge and provide consultancy to clients on platform strategy, content and amplification approaches.

You’ll be the linchpin in a mid-size team which includes creative internal studio team, hungry junior team and commercially focused senior strategists, confidently capable of developing less experienced team members while providing a safe pair of hands to deliver projects to deadlines, in budget and to meet KPIs.

You will be able to:

• Develop relationships with key clients and be the day-to-day liaison, building trust and immersing yourself in our client's values
• Manage a talented junior team with senior support, driving everyone in the same direction to deliver great work, on time, in budget and to meet KPI expectations
• Organise and manage multiple work streams, developing campaign timelines and working within carefully crafted process frameworks to ensure work is delivered to a high standard on time, every time
• Dive into the creative process, producing top-notch content that tells a story and delivers key messaging in an engaging and relevant way. From captivating copy and insightful concepts you’ll be well versed in producing stand out content calendars for brand channels which drive reach and resonance with target audiences
• Co-ordinate static and motion content creation working with Splendid’s in-house studio and appropriate freelancers where required. You’ll also plan and execute photo shoots that reflect accurately brand guidelines.
• Oversee community management for client social channels, ensuring brand TOV is consistent and impactful and crisis and issues are escalated and managed effectively
• Own influencer campaigns from start to finish, from identifying the perfect partners to negotiating the terms, facilitating content creation and approvals, and providing detailed performance reports.
• Develop robust campaign plans, complete with accurate budgets and scopes of work.
• Cultivate relationships with third-party suppliers, managing external production and edit briefs where relevant
• Plan and execute paid social media ad campaigns using Meta Business manager, optimising to deliver best ROI.
• Troubleshoot campaign hiccups with calm and clarity, providing detailed reports and recommendations to ensure campaigns stay on track

About us:

People-First is our mantra at Splendid. This means that we will nurture your passion and creativity to help you build a career that you love, as you hone your skills working for iconic brands and creating award-winning campaigns.

You’ll be part of teams working on a range of activity from projects for start-ups through to campaigns for some of the country’s biggest and most-loved brands. Our Head of Wellbeing will offer emotional support and insight as you develop your career, while also helping you seek balance at work. We care deeply about inclusion and believe that team diversity enriches both our collaborative culture and the work we create for clients.

People-First also means looking after our habitat, so we challenge ourselves to be kinder to the planet, which is why we’re partners with World Land Trust, working together with them on a range of sustainable practices with the goal of being carbon balanced.

All these areas are covered by individual development objectives and business investment, so our people grow with the business.

Benefits:

• Take breaks with 25 days of paid holiday a year, plus eight bank holidays. This rises by 1 day for each year of service to a maximum of 30 days 😊
• Celebrate your Birthday with an additional day off 🎂
• Christmas Close Down – we close our office between Christmas and New Year, so we give you 3 days extra days off for the festive period🎄
• Balance work and home life with our Hybrid working policy – working up to 3 days from home and 2 days a week in the office (across Tuesday, Wednesday and Thursday) 💻
• Early 4.30 pm finish on Friday 🙌
• Headspace hour - 1 hour guaranteed meeting free per day
• Sabbaticals - after 3 years’ service
• Work from anywhere - after 2 years’ service
• Working late – we don’t encourage late working but if you do have to work after 9 pm, we will pay for a taxi to get you home safely and provide food

Benefits:

At Splendid we care deeply and are passionate about inclusion at every level of our business. We believe that team diversity enriches our collaborative culture and our work for clients. We are keen to meet candidates from all backgrounds so please get in touch if your skills and experience match our job description. If we can help you by making any adjustments to our application process, please do let our recruitment team know.