Job Description
- Appointing, inducting, and mentoring new staff members.
- Scheduling shifts of team members
- Overseeing restaurant staff performance, ensuring quality dining
- Resolving customers' questions and grievances in a professional manner.
- Ensuring that the restaurant adheres to pertinent health and safety regulations.
- Recording all income and expenses and ensuring that cash registers are balanced.
- Monitor compliance with safety and hygiene regulations
Responsibilities:
- Operational Support & Leadership:
- Assist the Store General Manager in overseeing all aspects of the restaurant's operations, including staff scheduling, inventory management, and customer service.
- Lead and motivate team members by providing clear instructions, delegating tasks effectively, and offering constructive feedback for performance improvement.
- Ensure adherence to EAT ‘N’GO's high standards for quality, service, and cleanliness.
- Develop and implement effective schedules to ensure adequate staffing for peak and off-peak hours (may include some shift management responsibilities).
- Customer Focus:
- Champion exceptional customer service by working with the team to deliver a positive and memorable dining experience.
- Resolve customer concerns promptly and professionally, ensuring guest satisfaction.
- Financial & Inventory Management:
- Assist the Store General Manager with managing restaurant budgets and controlling costs.
- Monitor inventory levels and participate in ordering procedures to maintain optimal stock.
- Contribute to the preparation of accurate financial reports.
- Training & Development:
- Play a role in training and onboarding new staff members.
- Assist with coaching and development of existing team members.
- Compliance & Safety:
- Ensure adherence to all health and safety regulations to maintain a clean and hygienic work environment.
- Conduct regular hygiene and safety audits and implement corrective actions as needed.
Requirements
- 3-5 years of experience in a Quick Service Restaurant (QSR) industry, with some experience in leadership role.
- HND or B.Sc. degree in Business Administration, Hospitality Management, or a related field.
- Strong leadership skills with the ability to motivate, coach, and develop a team.
- Excellent communication, interpersonal, and organizational skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and point-of-sale systems.
- A passion for the food service industry and a commitment to delivering exceptional customer service.
- Ability to work in a shift job, weekends, and holidays.
Eat N Go Limited
A restaurant group on a mission to become the premier food operator in Africa, operating Domino's Pizza, Cold Stone Creamery, and Pinkberry.
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