Senior Operations Manager

To manage and drive the CSC operations business with a focus area on excellence in operations and project management. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on Nigeria and wider West Africa.

• Management of West Africa-based client engagement and associated business development
• Management of Embedded Consultant Services and client requirements across West Africa on a day-to-day basis
• Regularly work directly with clients as a senior subject matter expert
• Collaborate with the wider Operations Management team in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
• Identify, analyse, and assess risks and develop appropriate risk mitigation strategies for our clients
• Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients
• Deliver and manage protective services engagements in high risk locations
• Ensure all projects are being delivered on time and in budget
• Identify and implement improvement to operations management processes and implementation
• Manage the link between Control Risks service lines and embedded consultants to ensure effective lines of communication
• Ensure that consultants are effectively supported by Control Risks
• Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region
• Developing successful client relationships
• In conjunction with Project Operations team, ensuring that administration of project-related management is of the highest standard.

Requirements

• Experienced security and risk management professional with previous experience in Nigeria.
• Experience in journey management planning and delivery.
• Experience in delivering and managing protective services.
• Ability to work calmly in high stress environments.
• Able to use a computer including all common office management tools (e.g. Microsoft Office).
• Strong collaborator among all levels of stakeholders.
• Excellent English verbal and written communication skills.
• Ability to be responsive to changing requirements and priorities and adaptable to unpredictable circumstances.
• Able to multi-task and juggle several priorities at once.
• Able to adapt communication style to suit different audiences, and colleagues from different cultures and ethnic backgrounds.
• Attention to detail. Action orientated, able to follow up on feedback.
• Demonstrated knowledge of security analysis and risk assessments of physical security or security operations and planning.
• Experience using discretion while utilizing company policies to determine appropriate action.
• Be experienced in basic communications and radio use/procedures.
• Be able to maintain and manage communication between all parties.
• Provide risk management planning and performing qualitative risk analysis.
• Be able to define and estimate project activities and resources.
• Experience with acquiring, developing, and managing project teams.

Preferred qualifications

• Experience in basic data analysis incl. SQL

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.