Manager, Regional Technical Operations

Operations

• Manage and maintain relationships with internal stakeholders and external partners within the assigned region.
• Demonstrate thorough understanding of Operations & Maintenance (O&M) tasks and regional targets. Motivate team-members towards achievement of such tasks and targets.
• Communicate relevant information and feedback from management to Field Operations Team Leaders, Field Service Engineers, Technicians and Contractors.
• Monitor management of network assets across region and trigger consequence management where evidence of mismanagement arises.
• Review need for Capex replacement and trigger replacement request process.
• Ensure all reports (statistical and registers) are accurate and available as and when due.
• Provide inputs to the regional budget.
• Notify Service Maintenance Contractors (SMCs) of sites where they are required to deploy security and ensure that Quality Auditors (QAs) are promptly informed of security deployment to sites as it occurs.
• Ensure optimal supply of diesel to sites to prevent site downtime. Also, communicate diesel needs to the Associate Director, Operations.
• Ensure SMCs carry out Site Readiness Audits and escalate issues to Regional Project Coordinator for resolution.
• Collate daily Decommissioned Asset Checklists and validate with Field Service Engineers before forwarding to Project Coordinator.
• Populate Customer Upgrade Request Forms (CURFs) and share with Regional QAs to ensure all CURF requirements are met.
• Manage and appraise performance of Field Operations Team Leaders based on set Key Result Areas (KRAs). Identify training needs and act as mentor to subordinates.
• Steer weekly governance meetings and engagements.
• Ensure required tools of trade are available to team-members and utilized effectively and efficiently.
• Track progress on all O&M deliverables within the region and provide timely feedback to the Associate Director, Operations to enhance decision-making.
• Proactively communicate O&M status, issues and risks to management.
• Share accountability for overall regional compliance with policies, procedures, and methodologies.
• Conduct regular status meetings with all stakeholders, ensuring follow-through on all agreed actions, needs and requirements.
• Ensure smooth and timely integration of new network elements into the operational network.
• Manage and ensure conformity to quality processes and systems.
• Ensure all commercial responsibilities such as Supply Chain invoicing and project execution receive prompt attention across all control points within the region.

General Duties

• Promote communication among colleagues to drive information flow and curb problems that arise.
• Prepare and submit reports to the Senior Manager, Field Services on all matters relating to regional operations.
• Manage relationships with partners/vendors.

Requirements

• Bachelor’s degree in Telecommunications Engineering, Electrical/ Electronic Engineering, and/ or any other related discipline.
• Professional certifications such as CCNA or PMP will be an added advantage.
• +10 years’ related experience in telecoms operations and maintenance.