Head of Client Success

What to expect

We are looking for a Head of Client Success to join our commercial team. The Head of Client Success leads and oversees activities of the entire client success management team. He/she expands and maintains relationships with strategically important and large clients and is accountable for formulating and executing merchant retention, protection and growth strategy through relationships, data and insights. Assigned to the highest-value key Customers, the Head of Client Success is responsible for assigned strategic account targets and sales quota.

The Head of Client Success will analyse the competitor landscape and keep ahead of the game. You will understand the market and products and carve the pathways to growth and expansion. You will co-ordinate a high performing sales force, which is led by independent thinkers and provide support and guidance to them to meet their objectives.

The Head of Client Success represents the whole spectrum of the business’s products and services to the assigned Customers. He/she also leads key account planning and ensures that all assigned customer accounts within the department are catered for and that their needs and expectati...