Desktop Engineer

Responsibilities:

• Installing, maintaining and configuring new software, hardware and operating systems.
• Updating and maintaining Citrix app and desktop virtualization environment.
• Applying cybersecurity measures and patches protecting the Firm’s sensitive data from external threats.
• Maintaining software licenses.
• Monitoring system performance and making recommendations for improvements.
• Resolving technical issues over the phone or through email. You will also be responsible for logging incidents in a ticketing system and escalating issues to senior engineers when necessary.
• Collaborating with other members of the IT team to develop and implement new technologies.

Requirements

• Five years of law firm experience.
• Bachelor’s degree in Computer Science or a related technical field preferred.
• CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE).
• Experience building, deploying, publishing and updating Citrix Virtual Desktops.
• Familiarity with typical applications and services in the legal vertical.
• Experience managing user profiles in a virtual desktop environment.
• Experience troubleshooting and resolving issues related to hardware, soft...