People & Culture Coordinator

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The People and Culture Coordinator (P&CC) is responsible for supporting the day-to-day operations of the People and Culture function for the North American region (US and Canada). Key focus areas of this role are the maintenance and accuracy of HR data within HiBob, ADP, and all other relevant P&C systems. This role will also serve as the primary contact for all NAM crew on issues related to benefits administration, including handling all medical leaves of absence and working through any escalations raised by our benefit broker. The P&C Coordinator will also be responsible for the administration of payroll changes and updates for all NAM employees. This includes tracking and reporting variances to prior payroll (new hires, terms, pay rate changes, etc.) and serving as NAM’s backup to the Global Payroll Specialist during PTO, leaves of absence, etc. The P&CC will also work on designing and implementing well-being initiatives, such as our Thrive program, overseeing OSHA/WHS matters for NAM, and working with the Office Managers within NAM on ad-hoc crew engagement activities.

The P&CC is also responsible for working with the P&C Director NAM to ensure compliance with policies, processes, and all P&C-related matters.

Responsibilities:

· Coordinates all employee on-boarding with cross-functional departments to deliver an exceptional first-day experience.

· Provides input into the design of and implements cultural and employee engagement initiatives such as our Thrive program

· Maintains accurate employee records, including the data entry of new employees through our HRIS (HiBob) and payroll systems (ADP)

· Coordinates the off-boarding process including exit interviews and reporting of trends to P&C management.

· Assists with ensuring all employee handbooks and relevant policies are compliant and up to date with legislative requirements, including OSHA

· Administers benefits programs and acts as the liaison between employees and benefits broker

· Works closely with the payroll specialist to ensure accurate pay and benefits data and ensure that changes/additions are actioned in a timely and accurate manner. Is the backup for NAM payroll processing if necessary e.g. when the payroll specialist is on leave.

· Assists with recruitment and providing remuneration benchmark data via our online platform as required

· Assists with responding to internal and external HR-related inquiries or requests.

· Reporting and analysis of HR metrics

· Assists with P&C projects in line with the wider P&C strategy

· Supports P&C BP with additional support, including, for example, work-related conflicts, disciplinary actions, and performance improvement plans.

· Maintaining a high level of data accuracy and integrity in P&C systems

· Effective partnering with the Global P&C team to replicate global programs locally

· Effective management and maximization of local Thrive budget

· Improved overall employee engagement

· Managing sensitive information and maintaining confidentiality when required

Qualifications & Experience:

· 2+ years of relevant work experience

· Tertiary qualification in business, commerce, or human resources

· Driven to deliver results in role to ensure P&C is perceived as a responsive and effective business enabler

· High attention to detail

· Proactive, professional, and able to build strong relationships with all employees via a customer-focused approach

· Adopts a continuous improvement mindset and suggests changes to enhance the process or P&C operating model

· Proven experience in managing a variety of employee relation issues and working with all departmental levels

· Proven ability to handle multiple projects and meet deadlines.

· A growth mindset and truly flexible. You can shift tasks and priorities when circumstances change (at a fast-growing tech, they often do)

· Excellent skills in Microsoft Office

· Excellent written and verbal communication skills

· Ability to build rapport with vendors

· Ability to be on-site at least 3 days per week in our West Loop office

Capabilities:

· Communication Skills: Effective communication is not just critical, it's a cornerstone for the P&C Coordinator. Your ability to clearly convey information and policies to employees at all levels, handle sensitive conversations tactfully, and ensure that communication is consistent and clear, directly impacts the organization's success.

· Organizational Skills: The P&CC will often manage multiple tasks and responsibilities, from scheduling interviews and maintaining HR records to coordinating employee training sessions. Strong organizational skills help ensure all tasks are completed efficiently and on time.

· Attention to Detail: Precision is key in data accuracy. Paying close attention to the smallest details can prevent errors and ensure the integrity of the data. This includes double-checking data entries, calculations, and data sources regularly.

· Knowledge of HR Laws and Regulations: A deep understanding of relevant laws and regulations for the US and Canada (Illinois and Ontario primarily). This includes employment standards, health and safety regulations, and discrimination laws. This knowledge helps ensure the organization complies with all legal requirements.

· Empathy and Interpersonal Skills: Empathy and strong interpersonal skills are important; they are crucial for building trust and rapport with employees. You must be approachable and handle sensitive issues with discretion and professionalism, which is key to maintaining positive employee relations.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).