Marketplace Talent Community Manager

About the Role:

The Marketplace Provider Operations team at Field Nation is seeking a passionate and results-oriented manager to lead the Provider Experience team. The Marketplace Talent Community Manager oversees three teams who play an important role in the nurturing and growth of our Technician Community: Technician Onboarding, Technician Quality Assurance, and Technician Success. The Manager plays a pivotal role in ensuring a seamless and positive experience for our service technicians and service companies throughout their Field Nation journey.

Why is this role important to Field Nation?

Field Nation is a two-sided marketplace that connects buyers in the Field IT Services space with a network of technicians and service companies. This role oversees the teams responsible for new technician onboarding, marketplace education, friction reduction, technician work quality, experience enhancement, and resource retention. The Manager encapsulates these responsibilities to provide Field Nation with feedback and guidance that informs the overall company technician community strategy. This position works closely with other Marketplace Provider Operations teams, as we...