IT Support Specialist

LMW Group is a consulting company specialized in human resource management, recruiting, outsourcing and international services. Our team provides a simplified way to hire international workforce by managing local payroll, taxes, benefits and complex labour regulations per country across various industries while maintaining personalised contact with the employees.

We are currently seeking an enthusiastic and versatile IT Support Specialist (Maltese speaker) to join our dynamic, fast-paced team in Malta.

Responsibilities

• Provide day to day local/remote desktop support
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
• Monitor and maintain IT systems to ensure optimal performance
• Assist with the setup and deployment of new hardware and software
• Maintain accurate records of IT issues and resolutions
• Provide training and support to end-users on IT systems and applications
• Collaborate with other IT team members to resolve complex issues
• Ensure data security and backup procedures are followed
• Stay up-to-date with the latest technology trends and advancements
• Assist with the development and implementation of IT policies and procedures
• Manage user accounts and access permissions
• Perform regular system updates and maintenance
• Ensure compliance with company IT standards and policies
• Assist with the procurement and inventory management of IT equipment

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• 2+ years of experience in IT support or a similar role
• Working technical knowledge, in order to address service work orders for PCs, laptops, phones, peripherals
• Working technical knowledge of standard systems and business software
• Client facing soft skills
• Strong verbal and written communication skills
• Ability to apply intermediate level of subject matter knowledge
• Works on problems/projects of moderately medium-complex scope
• Exercises independent judgment within defined practices and procedures
• Evaluates unique circumstances and makes recommendations.
• Ability to provide disposal services
• Able to independently problem solve
• Able to provide feedback on new technical processes to help drive efficiency
• No OEM certifications (break and fix support is assumed to be provided over OEM warranty)
• Fluency in Maltese language & A2 certificate in English

Benefits

The company offers remuneration package, motivational and stable working environment to further develop within the role and the company.