Partner Operations Business Administrator

The main goal of a Partner Operations Business Administrator is to manage and optimize the operations of the partner sales team, provide administrative and operational support, implement, and streamline processes, and to contribute to the overall success of the partner organization.

• Assist with administrative tasks, such as data entry, documentation, and file management.
• Assist with partner sales team's operational processes, including PRM lead registration and distribution using PRM system.
• Support the implementation and execution of partner and sales processes and procedures. This may include providing training and support to partner managers on the use of sales tools and processes.
• Ensuring compliance with company policies and procedures.
• Monitor and analyze partner sales data and metrics to provide insights and recommendations for improving partner sales processes.
• Create and deliver regular reports, dashboards, and presentations on partner operations performance to stakeholders and senior management.
• Create and update knowledge base articles, FAQs, and training materials to provide self-help resources for partners.

Note: Permanent working hours Europe CET (11.30 A.M. - 08.30 P.M - IST)

Requirements

• Experience from working in an international and matrix organization.
• A true team-player focusing on creating long term value for the team.
• Understanding of enterprise IT systems.
• Experience with Partner Relationship Management.
• Experience in sales-related processes is an advantage.
• Experience in working with CRM solutions.
• Excellent verbal and written communication skills in English.
• Work ethic based on a strong desire to fulfill expectations.
• Demonstrated ability to meet deadlines and deliver results with high quality.
• High proficiency in Microsoft Office.
• Live the IFS Values.