Customer Service Specialist

Job Information

Job Title: Customer Success Specialist

Age Bracket: 25-35 years

Position Available: 3

Shift Schedule: Mon-Sat 10:00 AM-7:00 PM

Area: Block 4, Clifton

Tejar is an unrivalled company running an online retail store to offer sustainable and everlasting consumer goods to those who want a massive improvement in their lifestyle. The store exudes a wide variety of products, with its baseline in electronics and touching the niche of beauty and fashion. Back-to-back product acquisitions from across the globe and huge model range of multitude products within an individual niche are some of the prominent reason why we have a reliable customer base. With innovation and customer experience as our paradigm of operations and services, we are a rapidly-growing entity looking to expand our optimal team of doers.

Role Overview
Tejar is looking for a customer success specialist who is passionate about customer experience and nurturing long-term customer relations. The individual must be able to manage large amounts of incoming calls to take payment information and other pertinent data such as addresses and phone numbers. He/She will be responsible for catering to the customers’ queries about products and the company’s policies regulating around the products. He/She must be competent and active enough to communicate with customers through various channels.

Disclaimer: This is not a sales target based job.

Job Responsibilities

• Cater to customers via chat support, emails, social media platform and calls with enthusiasm and active listening

• Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT)

• Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle

• Work with team members to test and improve performance using the Customer Relationship Management software

Job Requirements

• Bachelor’s degree (any)

• Minimum of 2+ years of experience in customer support/service

• Proficiency in English and Urdu Languages

• Outstanding verbal and written communication skills

• Sound digital literacy and knowledge of CRMs, and MS Office

• Flexibility and adaptability to cater to multicultural customers

• Resilient to learn and adapt new approaches to improve customer experience

• Background in the e-commerce industry is preferable

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