Digital Production Specialist

As a Digital Production Specialist, you will collaborate with Design, Copy, and Product team to successfully build and optimize digital experiences across the PCO site and app using Contentful (CMS). You will work in a fast-paced agile pod, prioritizing insight gathering and discovery by executing numerous online experiments. This role will also provide project management support working with internal and external stakeholders to ensure digital content launches accurately and on time. You will report to the Digital Production Manager, Digital Experience.

What you'll do:

• Build website and app journeys using the Contentful CMS platform, performing quality assurance checks
• Lead various teams through project planning and execution, leverage project management tools to develop timeline workflows and ensure all milestones are being met
• Work directly with stakeholders on collecting briefs, supporting materials, tickets and administrative maintenance required for a clear and concise creative kickoff
• Own intake and daily prioritization for the Digital Experience pod as well as any Product & Marketing partners as needed
• Develop workback schedules and/or specific agile ceremonies and milestones for an efficient and collaborative workflow
• Streamline existing ways of working and identify new processes to drive efficiency and effective collaboration
• Support briefing processes, advising on CMS and Design capabilities and maintaining positive working relationships with stakeholders
• Develop documentation around new app & site features, processes and project learnings
• Leverage technical acumen to successfully execute A/B tests and online experimentation
• Advocate and promote better customer journeys, SEO and accessibility best practices
• Identify and raise bugs or new features with the Digital Production Manager and Tech teams for intake and consideration to increase efficiency

Does this sound like you?

• You are a problem solver at heart – you excel at finding answers and clarification for new assignments

• You are an expert at mastering web tools. You have used various Content Management Systems and have a knack for picking up new platforms and continuous optimization

• You live and breathe digital work and/ or project management and know how to get work done autonomously in a fast-paced environment

• Excellent communication, a desire to learn stakeholder personalities and a positive team-oriented mindset are at the core of the way you work

• Strong time management, attention to detail and prioritization skills

• You are aware of accessibility standards and SEO best practices

• Experience with experimentation and personalization is a bonus

• Experience with Contentful is a bonus.

• Experience with Project Management methodologies and tools (Jira, CODA, Slack) is a bonus