Customer Experience Specialist

We're trailblazers in revolutionizing customer experiences (CX), harnessing the power

of AI to transform interactions for the world's most innovative brands. Our unique approach combines

cutting-edge digital technologies with human intelligence, offering comprehensive CX journey

management across the Travel and High-Growth Tech sectors.

Position Overview:

Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key

player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities:

 Provide outstanding customer service via email and phone interactions.

 Handle emails and manage voice calls with customers from leading airlines, assisting with flight

changes or cancellations, lost baggage, and claims.

 Communicating with customers through various channels in Italian and English

 Responding promptly to customer inquiries

 Maintaining a positive, empathic and professional attitude towards customers at all times

 Ensure customer satisfaction and provide professional customer support

Requirements

How You Can Create Influence:

 Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency

required at a B2 level.

 Prior experience in an international airline environment/operations is advantageous but not

mandatory.

 Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

 Specialized skills including effective communication and customer service, with experience in

BPO/contact centers being beneficial.

 Graduates in any discipline or undergraduates are welcome.

Benefits

Competitive salary package, reflecting your expertise and contributions.

 Meal tickets

 Private medical subscription

 Reimbursement for public transportation subscription

 “Bring a friend” Referral Program – Consistent rewards for recommendation

 Possibility of exciting incentives or tenure-based bonuses within the project to reward your

exceptional performance

 Permanent contract with the potential for advancement, providing stability and security.

 Full payed training provided by the company

 Exciting career growth opportunities within a globally renowned organization.

 Engaging projects with leading global brands, offering diverse and rewarding experiences.

 Supportive and collaborative work culture, fostering both personal and professional

development.