Head of Customer Invoice to Cash (Ci2C), Japan

• Location: Tokyo
• 50% Remote working
• Job type: Permanent

About the job

At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing “Health in Your Hands”.

Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the “Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World”.

We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.

To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world.

Role summary

Head of Customer Invoice to Cash (Ci2C), Japan has a cross country responsibilities to deliver credit & collection management services to CHC business as per their respective Service Level Agreements

Main responsibilities: ​

Role duties and responsibilities

Lead and develop a group of Ci2C Analyst in credit, collection, cash application and reporting across CHC GBS Japan

Credit management

• Assess customer credit risk for new & existing customers
• Implement regular and ad-hoc review of customer credit data
• Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework
• Check credit availability and manage blocked sales orders

Collections

• Perform collection activities according to dunning strategies
• Investigate issues and contact customer to solve payment discrepancies​
• Escalate issues to CI2C Credit & Revenue Partner​
• Manage dispute resolution under Ci2C responsibility
• Support the launch of legal actions
• Review AR aging report to identify and propose corrective actions for overdue​
• Produce report on collection / dunning performance activities and propose actions plan

Operation

• Secure invoice booking & revenue recognition, perform AR monthly closing and reporting services to CHC as per their respective Service Level Agreements (SLAs)
• Monitor SD/FI interface and ensure invoices are booked correctly
• Generate & book non-Trade invoices
• Ensure revenue recognition (Trade & non-Trade) and related accounting
• Analyse AR ageing reports, recommend bad debts reserves and post entries
• Participate in month end closure activities: reconcile AR postings with GL, analyse & resolve discrepancies, post adjustment entries
• Prepare month end and ad-hoc reports for revenue and AR analysis
• Contribute to periodic reviews and definition of revenue recognition accounting scheme
• Deliver receivables management and cash application services to CHC as per their respective Service Level Agreements (SLAs)
• Manage incoming payments
• Perform clearing of Accounts Receivables (AR), analyse discrepancies related to unapplied / misapplied receipts or deductions and propose resolution
• Execute securitization program and factoring
• Contribute to business reviews
• Be accountable for the delivery of receivables management, cash application services, invoice booking, revenue recognition and AR monthly closing and reporting services in the region.
• Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines
• Contribute to business reviews
• Supervise and coach AR closing & reporting analysts and cash application analysts:
• Provide expertise and coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Select and hire employees
• Evaluate employee performance, determine training needs, develop talent
• Address performance issues and make recommendations for personnel actions
• Motivate and reward employees by recommending salary increases, bonuses and promotions

Transversal activities

• Ensure compliance of processes & transactions with central policies & guidelines
• Contribute to business reviews and to updates to credit policy definition
• Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management & Collections Management

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in global projects as required

People management:

• Provide expertise and coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Employee lifecycle management (selection and hiring of employees, onboarding, training, development, career path, termination)
• Evaluate employee performance and conduct performance reviews
• Talent development
• Address performance issues and make recommendations for personnel actions
• Motivate and reward employees

Key Working Relationships :

• Head of Customer Invoice to Cash Asia
• Head of Invoicing, Cash Application & Reporting, Asia
• Head of Credit and Collection, Asia
• Head of Supply Chain and Customer Service
• Head of Finance Operation, Japan
• Finance Performance Lead
• Credit & Revenue Partners

About you

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS:

Functional

• Expertise in Order to Cash/Customer Invoice Process processes and activities
• Understand and evaluate financial statements, perform detailed financial analysis and determine credit risk of customers
• Good business acumen
• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
• Knowledge of Microsoft Office and other process/task mining tool

Interpersonal

• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
• Good communication skills
• Attentive to customer needs and feedback

Leadership

• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure the tasks for oneself and direct reports
• Ability to interact with stakeholders in a highly professional manner
• Attentive to detail and works with precision
• Result oriented, delivery driven, change agent
• Leads by example to deliver high quality service, customer satisfaction

Background

• Fluent in Japanese & English
• Graduate degree in accounting or finance
• Experience in Orderf to Cash preferably in an international multicultural environment
• Team supervision in a shared service environment
• Transition experience

Why choose us?

• working closely with global team
• We value People and Cultures

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!