Job Summary: Coordinating the customer service tasks at branch level.
KEY ACCOUNTABILITIES
Customer Service
• Serve as liaison between the customers and other department.
• Provide prompt and professional attention to all internal and external clients' requests or problems.
• Support and provide quotation and concerned documents to customers
• Preparing customer shipping instruction for billing purpose.
• Maintain and update records in customer’s software system
• Plan the daily truck planning and communicate with the respective transporter.
• Do the necessary adjustment, movement & transfer in system timely and validate accordingly.
• Handle customer’s enquiries promptly.
• Ensure compliance with customer’s Standard Operating Procedures.
Documents and Reports
• Responsible for timely submission of reports and data to customers.
Specific Activities
• Carrying out any other request made by their manager.
Requirements
Technical
• Minimum of 5 years’ experience in customer service filed in third party logistics organization
Behavioural
• Excellent communication
• Team player
• Rigorous
• Excellent inter-personal skills
• Organized
• Responsive
• Negotiation skills
Language
• Fluent in English + local language
Benefits
Medical
Dental
Birthday Leave
Festive Leave
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