Head of Payroll Operations

About the Role

Seso is building the first modern payroll platform in the agricultural industry. We are seeking a seasoned Payroll Operations professional with 5+ years of payroll and compliance experience to join our new team. In this pivotal role, you will be leading our implementation and operations team and responsible for successful customer onboardings, payroll accuracy, efficiency, and customer satisfaction. You will lead the charge in building and managing our payroll operations team, establishing and refining processes and policies, and driving operational efficiency to scale our services effectively. Additionally, you will work with the Product and Sales team to influence our product roadmap and sales strategy.

This is an exciting opportunity for a payroll expert who thrives in a fast-paced, innovative environment and is passionate about delivering exceptional payroll services to our clients. Your expertise in payroll and tax compliance, coupled with your ability to lead and mentor a team, will be critical to our success. If you are a strategic thinker with a proven track record of improving operational processes and achieving high levels of customer satisfaction, we would love to hear from you.

Responsibilities

• Define payroll implementation processes and continually iterate to ensure ongoing compliance and customer satisfaction
• Adapt payroll processes over time to scale, meeting defined efficiency metrics without sacrificing compliance and customer experience
• Diagnose errors in Payroll runs, drive the immediate solution for customers, and own long-term solutions for preventing errors in the future through product and process improvements
• Own the delivery of accurate, compliant, and on-time payroll runs for every Seso customer
• Deliver payroll and tax guidance in a customer-facing capacity, as needed to support successful customer onboarding and to gain prospect confidence to adopt Seso
• Serve as a partner to Seso’s Product team to ensure compliant build of our software platform and to continually improve the customer experience
• Hire, train, and manage Payroll operations team members including Implementation Managers and Payroll Clerks

Skillset

• 5+ years of experience in payroll operations, with a strong focus on creating and scaling strong processes
• Proven experience in building and managing high-performing teams
• Strong understanding of payroll and compliances processes, policies, and best practices
• Ability to effectively problem solve while driving operational efficiency and scaling services effectively
• Ability to interface with end customers and help resolve any issues as they arise.
• Best-in-class attention to detail
• Experience working with payroll providers and maintaining vendor relationships
• Ability to thrive in a fast-paced, startup environment

Compensation: $150,000/yr

We carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job related skills and experience for accuracy. These considerations can cause your compensation to vary and will also be dependent on your location.