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A global digital analytics company empowering brands to build better online experiences for all.
As an Enterprise Customer Success Manager (CSM) you will be instrumental in driving revenue growth and maximizing customer lifetime value. Your primary responsibility will be to act as the primary point of contact for a multi-million dollar book of business of post-sale customers: to understand key business objectives, nurture and expand relationships, drive renewal rates, and identify opportunities to upsell additional products or services. You will build and maintain strong relationships with their customer contacts, from executive leadership to platform end-users.
This role will necessitate partnering closely with a large cross-functional team - including members of Implementation, Enablement, Customer Experience, Sales and Product - to ensure the customer is supported at every stage of their journey.
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